Instructions for Submitting a Data Deletion Request for IPPA Link
If you wish to request the deletion of your data from our app, please follow the steps below:
Step-by-Step Instructions:
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Email customer service at info@panelphysician.org. In your email provide the necessary information, including:
- Confirm your understanding of data deletion consequences (e.g., loss of access to certain features or information)
- Email address
- Your full name
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Submit the Request:
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Confirmation:
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Processing Time:
- Please allow up to 3 business days for your request to be processed. We will notify you via email once your data has been successfully deleted.
Types of Data to Be Deleted by a Data Deletion Request
When a data deletion request is submitted, the following types of data related to your account will be deleted:
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Personal Information:
- Name
- Email address
- Phone number
- Address
- Date of birth
- Profile picture
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Account Information:
- Username
- Password (hashed)
- Account settings and preferences
- Linked social media accounts
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Usage Data:
- Activity logs (e.g., login/logout times, IP addresses)
- Browsing history within the app
- Interactions and in-app behavior data
- Search history
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Content Data:
- User-generated content (e.g., posts, comments, reviews, messages)
- Uploaded media files (e.g., photos, videos, documents)
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Transactional Data:
- Purchase history and receipts
- Payment information (e.g., payment method details, billing address)
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Support Data:
- Past support tickets and inquiries
- Chat transcripts with customer support
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Marketing Data:
- Email marketing preferences
- Subscription to newsletters or promotions
Retention Periods for Different Data Types
Depending on legal, regulatory, and operational requirements, certain types of data may need to be retained for a specific period even after a data deletion request is made. Below are the typical retention periods:
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Legal and Compliance Data:
- Data required to comply with legal obligations (e.g., tax, accounting, or law enforcement requests) may be retained for up to 7 years or as required by law.
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Transactional Data:
- Data related to financial transactions (e.g., payment information, purchase history) may be retained for up to 3 to 5 years to comply with financial regulations.
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Support Data:
- Support-related data, such as customer support interactions and dispute resolutions, may be retained for up to 1 year for quality assurance and record-keeping.
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Backup and Security Logs:
- Backup copies of deleted data may be retained for up to 30-90 days to ensure data integrity and security. These backups will be securely deleted after the retention period ends.
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Anonymized Data:
- Aggregated or anonymized data that cannot be linked back to a specific individual may be retained indefinitely for statistical analysis, research, or business insights.
Important Notes:
- Retention Justification: All retention periods are in accordance with applicable laws and regulations and are designed to protect both the company and the user.
- Irreversible Action: Please note that data deletion is a permanent and irreversible action. Once your data is deleted, it cannot be recovered.
- Contact Support: If you encounter any issues or have questions, please contact our support team at info@panelphysician.org.